6 Top CRM for Small Businesses in 2019

05 April 2019

Growing your small business in a cost-effective way that increases your brand awareness and attracts more customers is no easy feat.

According to a Statistic Brain study, the failure rate for all companies across the US after 5 years is over 50%.

So how do you make sure you don’t fail? By ensuring your customers are happy, of course. Customer Relationship Management (CRM) systems allow you to collect data about your customer’s interactions with your business.

Read on to learn about the top CRM for small businesses.

Contents

1 Why Use a CRM?
2 Top CRM for Small Businesses:
3 The Right CRM Software for You:

Why Use a CRM?

Customer Relationship Management systems are a great way to analyze data from various channels. Channels include your business’s website, social media channels, customer support logs, and feedback reviews.

CRM let you see what your customers like about your business’s products and/or services. CRM also allows you to address any customer concerns and better your products/services.

The success of a business, particularly a small business, relies on its customers. That’s why CRM systems are one of the most essential business tools you need in order to grow your business.

Top CRM for Small Businesses:

Find out everything you need to know about CRMs by learning more about the pros and cons of CRM for small businesses.

We’ve compiled a list of 6 of the best CRM solutions for small businesses, check it out now:

1. Salesforce:

Salesforce

Salesforce offers an affordable package whilst still including all of the essential product’s great features.

Salesforce is easy to use and includes key features such as:

Lead generation
Contact and opportunity management
Sales forecasting
Workflow automation

Salesforce is ideal for small businesses who want an affordable CRM.

2. HubSpot:

HubSpot

Be sure to add HubSpot to your list of must-have small business tools. The free version of HubSpot offers CRM solutions for small businesses and includes:

Learning guides
Invoice template generators
Email signature generators
Marketing plan template generators

HubSpot offers a great package for independent contractors and/or small businesses.

3. Agile CRM:

Agile CRM

Up next in our top CRM software solution that your business needs are Agile CRM. Agile CRM allows you to:

Store details about 10,000 companies or contacts
Receive support for tracking emails
Set lead scoring and custom deal milestones
Access builder tools for forms, email templates, and website landing pages
Monitor social media

Agile CRM is great for small and big-sized businesses that want a whole range of customer relationship management tools.

4. Zoho CRM:

Zoho CRM

The multi-channel online CRM, Zoho CRM can collect data from your emails, calls, live chats, and social media channels. It is popular amongst small businesses because of it:

Is easy to use
Offers real-time analytics and notifications for every customer
Allows you to assign individual targets for your team
Features the option to build and automate your sales processes

Zoho Marketplace also ensures that you can increase your business functionality by offering various extensions that can be added to your CRM dashboard.

5. Streak:

Streak

If you are looking to implement a CRM system that is easy to use, you need to get a Streak. Streak can be installed and added as an extension on your Gmail. Streak CRM for Gmail features:

Easy collaboration options (with the ability to easily share contacts and files)
Webhook API access
Mail merge
Ability to manage deals

The streak is ideal for small business owners who are new to the world of CRM and need an easy to use platform to help grow their business.

6. Insightly:

Insightly

Insightly is great for small businesses because it is an affordable CRM that offers a range of features, such as:

Storage space of 10gb
send up to 2,500 mass emails a day
detailed reports and analysis options
API access
and the ability to import 25,000 records per session.

Insightly can be used by big, medium, and small-sized businesses who are looking for a tool that offers a range of features to better understand their customers.

7. Freshsales:

Freshsales is a full-fledged sales CRM software for businesses that range from startups to enterprises. With Freshsales you don’t need multiple tools to drive sales anymore.

The major advantages of choosing Freshsales are below

Simple UI with powerful features
Detailed overview of leads & customers
Configurable dashboards and reports
Great integrations
It also offers a free forever plan for unlimited users with basic contact management and a built-in phone system.

The Right CRM Software for You:

When choosing from our list of the top CRM for small businesses list, make sure you know what you want from your CRM.

If you want a more basic, low-cost CRM then opt for one that is free or cheaper. Or if you want one that has all the trimmings and helps you understand and analyze all parts of your business, then opt for one that has more features.

Discover more of the latest technology news now.

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Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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People Management Tips from a Successful UK SME

Many business owners excel at the core activities of their company but can struggle with the supporting functions that come with it. It’s certainly true to say that not every business owner is a natural leader and manager of people, and nor would they consider themselves to be. However, this is something that must be learned, at least until the business is large enough to hire someone who is if the SME is to be a success. So what are the realities of people management for business owners? We spoke to Vasco de Castro, the co-founder and business development director to find out what he has learned about people management during his time at the helm of the new international workplace fruit provider Fruitful Office. 1. Make your team the focus of the business It’s the business owner who has grown the company from the ground up, so it can be difficult to let go. However, once you start taking on staff, it’s important to step back and play a supporting role. The tendency is to think the business is all about you, but it’s the people who work for you that play a key part in creating the business’s culture. Making time for your team on a personal and professional level and listening to any problems or issues they may have is central to the perceptions they form about the business. It’s also important to acknowledge that in their specialist areas, employees may well be more knowledgeable than you. Asking for their input and acting on the insights they provide will help them become a valued part of the business. 2. Let them shine The reason you’ve hired the workers you have is hope that they have the specialist skills you lack, so it’s essential you give them the support and space they need to put those skills to good use. The tendency to micromanage is something business owners should resist at all costs. Understandably, you will be protective of your business, but once you’ve provided clear direction and made your expectations clear, it’s time to step back and let them shine. As Vasco de Castro explains: “In my view, it is the role of the leader to provide the vision for the business and communicate it clearly to employees. It’s then down to the employees to make it happen.” 3. Remember the bad bosses you’ve had in the past When you’re finally in the position to be in charge, remember all those horrible bosses you’ve had along the way and make sure you don’t become them. There are a number of small and simple steps you can take to make your business somewhere your employees actually want to work. Recognizing their achievements, giving them the freedom to make their own decisions, trusting them and actually getting to know them on a personal level all help. However, simply allowing yourself to relax and enjoy what working life has to throw at you has an important part to play in creating a loyal and energized team. What do you think is the key to successful people management in an SME? Do you agree with Vasco de Castro? Please share your thoughts in the comments below.

6 Tips to Help Your Business Stay Ahead of the Competition

With the ever-growing technological advancements, the business landscape has been changing rapidly. Without a competitive advantage, it’s difficult to make meaningful profits that can fuel your business. It is therefore important to concentrate on your competitors and come up with easy to offer better products and services to the customers. If you intend to outperform the competition, you must be willing to create a competitive advantage for your business. It’s one of the reasons why some ideas that seem average achieve outstanding success. Here, you’ll learn a few tips to give your business a boost and become better than the competition. Balance your strengths and weaknesses : Just because your competitors have developed a superior product that is offered at a lower market price doesn’t imply that you’ve lost the fight. The truth is that every company has a few weak points that you can exploit. Your main goal is to find the weaknesses and ensure that your brand is performing better. For instance, you can focus on offering extended guarantees or a better customer service to your clients. During your marketing campaigns and presentations, you should make sure that all your target audience understands the unique selling points and how they can benefit them. Look for bigger clients : When you win a bigger client, you can be sure that you’ll have better revenues as a result of increased business. This implies that you’ll have enough resources to run your marketing campaigns as well as recruiting top talent. At times, it can be easier to deal with a big client since they have established systems. On the contrary, small clients tend to have more service problems and you need to dedicate more attention to them. Most importantly, working with a huge client will give you some leverage in terms of social proof when you intend to look for even bigger customers. Focus on the fundamentals : When your competitor introduces a brand new product in the market or develops an extravagant marketing strategy, it’s easy to panic. But when you take a closer look at the fundamental principles behind the offering, you’ll realize that most of the add-ons are just for showoff. Unless your competitors are focusing on creating a customer base built on their burn rates, they aren’t doing anything that should scare you. Therefore, the hype they may have generated doesn’t reflect the true picture on the ground. As such, the most important aspect is to consider what is adding value to the business as well as grow the bottom line. Plan less and conduct lots of tests : When you are running a small business, your main advantage is the mobility and flexibility. Instead of attempting to be perfect, focus on accomplishing more tasks that allow you to innovate. On the other hand, a bigger organization has a tendency to be sluggish when completing tasks. This can be attributed to the lengthy planning process that requires several authorizations. Basically, numerous plans and forecasts are not always useful. At the end of the day, you end up testing few ideas since you’ll have invested lots of time in pre-action tasks. Successful business people understand that competitive markets are not easy to predict especially when you want to introduce a new service or product. As such, your best option is to take action and test the idea in the market. When you invest in tests, you are bound to gain insight and improve your products. Most importantly, you’ll be able to focus on satisfying the market needs and compete more efficiently. Outside advice is critical : While it’s important to listen to the people working in your business, the truth is that they have dedicated most of their attention to executing the ideas. This means that it’s easy to be oblivious to market changes happening outside the organization. More often than not, prompt execution of planned tasks seems to be the most appropriate thing to do when you want to make progress. Nevertheless, getting some insight from an outsider can be quite instrumental in getting an idea of what the clients expect. This input can guide you in adjusting your services and products as well as gain a unique competitive advantage. Seek innovative ways to disrupt the market : When you stick to the status quo, it’s likely that you won’t be able to come up with new things. Instead, be on the lookout for different methods of doing things by testing various approaches. In the long run, this makes your business prepared to take advantage of new and lucrative opportunities. However, being innovative also means that you will need more funds to keep your business going. Unfortunately, cash flow problems are one of the issues plaguing the small business sector. But this doesn’t have to stop you. The truth is that you can take advantage of small business loans from justrightloans.com and keep your finances in order. With financial products like business lines of credit, you can have access to funds whenever the need arises. In the end, you will be more prepared to compete with your rivals. Conclusion : In business, even the smallest competitive advantage can have a huge impact on the outcome. Therefore, your main responsibility is to find ways of becoming better than your competition. At least, this is a sure way of ensuring you stay in business for a long time. Read Also : Why Your Business Needs Call Center Tracking Protecting Your Business From Retail Theft Cloud Hosting: Top Five Reasons To Take Your Business To The Cloud

Importance Of ADP Payroll Services For Small Businesses

Most businesses don’t want to spend their time, resources, departments, and assets processing payroll, which is a big mistake. If you are a business owner and want to take your business to the next level of excellence, you should embrace payroll services. Yes, it is one of the most critical things that need to be considered by businesses of almost all dimensions. To improve business functionality, customer services, product innovation, and decision-making procedure, and eventual outcomes, then you should invest in payroll services. Managing payroll is a critical aspect: Of course, there is no denying that managing payroll is a critical aspect and is quite challenging. Still, with powerful and robust software solutions, it becomes easier for businesses to manage their payroll. Besides that, payroll software solutions help companies to know and understand new tax and labor laws, which allows them to stay ahead of the game. “Payroll has always been a complicated matter for businesses.” According to a report, most businesses come under intense scrutiny and legal frameworks because they do not have a sound payroll management system. Thanks to ADP Payroll: Most experts believe that modern businesses should invest in ADP Payroll Services because they are designed for companies that want to stay ahead in their niche and compete with their most formidable competitors. Since it is mighty, it can reduce the entire burden of businesses. It can also keep the whole record of employees. ADP Payroll has the potential to transform: When it comes to accuracy, seamless execution of payroll and HR department, and comprehensive capabilities, nothing can beat ADP Payroll. It has incredible features, which makes it an ideal platform for enterprises. In other words, ADP Payroll has the potential to transform the HR sector in its way. Since it promotes seamless working and record management, it gives fantastic opportunities to businesses. Safe, fast, efficient operations: Today, every business section is experiencing a massive and unbridled shift in technology, so why not the payroll one. Thanks to ADP Payroll, which is here to assist businesses to curb current and future challenges. ADP Payroll not only ensures safe, fast, efficient operations but also commitment towards the organization. Indeed, it can act as a mechanism for organizations to manage their payroll and HR departments smoothly and minimize disputes and other types of complaints. Why ADP Payroll? Unquestionably, ADP Payroll provides the most crucial support to the business. Still, some companies believe that a manual system is also capable. Let us see why a company should invest in ADP Payroll – The service is entirely cloud-based. No need to maintain any software or waste your time in exhaustive download. The services are accessible through the Internet. It is fast, secure, and aligned. It can help you with tax information, workers’ compensation, earnings, etc. “Businesses should understand the primary importance of making organizations more easily adaptable to change.” Transform operation models: You will be surprised to know that such payroll solutions can significantly transform operation models, business models, and eventually the entire business ecosystem in a positive way. ADP Payroll is an ideal choice for enterprises of all levels. Of course, it is good to stay highly selective when it comes to payroll services and solutions; however, when it comes to ADP Payroll, no need to worry at all. The bottom line: Whether you want to streamline your departments, gain employee insights, keep a record, build competencies, or outperform your competitors, you can always rely on ADP Payroll. Hence, if you want to improve business performance and outcomes, then you should pick ADP Payroll… Read Also: Why OKRs Help Businesses Grow and Improve Is A Time Card App Really Necessary? Data Points To Yes! 5 Perks of Having QuickBooks Pro for Your Business

6 Top CRM for Small Businesses in 2019

Why Use a CRM?