Cloud-Based Call Centers Vs. On-Premises Call Centers

30 July 2018

Cloud-based call centers have become an essential organization plan for businesses that believe in high profitability and low operational costs. More and more businesses are moving from on-premises call centers to cloud-based call centers. If you too are considering a change, know the reasons to confirm your decision.

Contents

1 Why choose cloud-based call centers?

Why choose cloud-based call centers?

The following reasons show you a difference between cloud-based call centers and on-premises call centers:

1. Installation:

The installation process in the on-premise call centers was time-consuming. You had to plan the hardware, get licensing, set it up, install software for the systems, and more. The cloud-based call centers are easy to install. You don’t have to maintain any hardware or make sure it operates efficiently. You don’t need to assemble different devices and start off with your process.

2. Operational costs:

The cost of managing an on-premises call center is huge. It takes a lot of money to set up, buy hardware like computers, phones, headsets, and more. You also need licensing and office space to accommodate all your employees. The costs of replacing an installation are also high due to improving technology and regular software upgrade.

Options like Cisco customer journey platform show how little investment can take you a long way. These processes don’t charge a lot of money but do require a good internet connection. Everything is saved on the cloud and it is billed on a usage basis. This way the operational expenses are limited and justified.

3. Easy management:

The hardwired and software systems of the on-premises call center make the process tougher and strenuous. It requires more supervision and includes regular licensing, maintenance, upgrades, and more. The cloud-based call centers need little management and eliminate the maintenance of hardware systems. The support comes from digital engagement and reduces on-premises IT charges and other complexities.

4. Flexibility:

When you install the on-premises call center, it is tough to customize it according to the number of agents. They keep fluctuating in number and there is less flexibility in the workflow. Maintaining hardware is tough and you need to modulate the systems, headphones, and so on. The customer agents don’t work remotely in this traditional system. They are tied to their desks all the time to receive calls. It also disrupts the company’s ability to deliver quality customer service around the clock.

Cloud-based call centers are responsive to the scalability according to the requirement. Cloud-systems are offered on the basis of subscription so adding and removing users is like blocking a subscription. The cloud-based system helps agents to work from the comfort of their homes. They just need a good internet connection. They offer 360-degree customer support irrespective of where they are.

5. Scalability:

When you see an expanding business in your on-premise call center, you will need more staff. The scalability levels of the on-premise call center system are slow because you need to spend money on aspects ranging from architecture to hardware. Cloud operations offer an efficient software system that depends on data servers. These are what mark their scalability and there are no extra investments to do.

6. Reliability:

The quality of phone call on the on-premise system is great. However, it is usually broken through many systems and that affects the customer experience. Cloud operations depend on a strong network. You need great internet facilities to promote better customer service.

From the points above, we can assume that the future of cloud-based call centers is bright. In every way, it is a better option compared to traditional call centers. Now you know all the reasons to shift to a cloud-based call center, choose the best organization for the services.

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Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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Office Spaces – Which One is Right for Your Business?

There are a number of different office spaces to choose from these days, each offering different amenities that appeal to different industries and businesses and their specific wants and needs. But how do you know what office space or business centre would be right for you and your business? We are here to help! In this article we are going to look at three different office space options, what size businesses they are most likely appeal to, and what they have to offer the businesses that could potentially occupy them: Traditional Office Space The traditional office space is the perfect option for larger and more established businesses who have the adequate cash flow available in order to pay for the large overhead expenses that usually come with these kinds of pricy spaces. Some of those overhead expenses would include insurance, rent, telephone bills, and utilities, to name a few. Perfect for larger teams who need the space, traditional office spaces provide businesses with the resources they may need to hold meetings, conferences, and creative planning sessions where employees need to come together to plan or discuss business, as well as a staff room, kitchen, and other luxuries. A traditional office space, because of its costly overhead, it is not the ideal option for small businesses or start-ups. Read More: How To Choose The Best Printer For Your Office Shared or Co-Working Work space A shared workspace usually comes about when a business who is set up in too large a space, rents out a portion of it to another company or business who is not in the same field as they are or a direct competitor. By renting out a portion of the large office space it helps to lower the amount of money the original business is paying for its rent and utilities, all while being able to keep the space they want and avoid moving. This type of working space is ideal for companies who are looking to save a little extra cash on rent and utilities and don’t mind sharing a working space with another company. A co-working space is ideal for small businesses or start-ups that only have one or two employees working for them and do not have the cash flow to invest in their own permanent space and all of the necessary equipment that they would need (for example desks and chairs). Co-working spaces come fully kitted out with internet, furniture, printing services, and more, and some even include the likes of conference rooms that can be booked on a daily basis and utilized by everyone. Home-Based Office Space An advantageous option for both new businesses and small businesses alike, home-based office spaces have become increasingly popular over the last couple of years – and quite rightly so. With the prices of private office spaces soaring and the need for a more cost-effective option, home-based office spaces have become the choice for many small or start-up businesses who are looking to save on costs for both rental and utilities. However, there are a few downsides to working from a home-based office space, including that there is nowhere to meet with clients, and maybe some employees would not feel comfortable working from your home. However, there is always the option of meeting clients at a restaurant or coffee shop, and taking the time and effort to find the perfect employees who understand the vision you have for your business. These negative points can be worked around in order to get a start-up or small business off the ground and on to bigger and better things. By following the guidelines mentioned above you should find the ideal office space for you and your business, ensuring that you make the right decision and get value for your money. Read More: Making Your Office Safer For Workers Office Spaces – Which One Is Right For Your Business?

Have You Been Laid Off Because Of Coronavirus? Here Are 5 Income Earning Opportunities For You

Have you been recently fired from your job because of the Coronavirus problem? Are you looking to sustain yourself by earning during the lockdown period? Do you know of certain high-paying and profitable opportunities, which you can take up? With global economic losses crossing the $2 Trillion mark, Coronavirus is jeopardizing millions of livelihoods. According to financial experts, we are going to witness a period of global financial recession. In these testing times, we have two options in front of us- We can either mope or blame our destiny for all the bad that is happening. Or, We can put ourselves together, invoke our entrepreneurial spirit and work our way out of the problem. You might have heard the proverb, ‘when God closes a door, he opens a new window.’ In this article, we are going to open five windows for you. 5 ways to earn income during the Coronavirus lockdown: The List 1. Start a News Blog on Coronavirus or COVID 19- You do not need a flair for creative writing if you are looking to start a news blog. All you need to do is create a simple WordPress website for your news blog and start a social media page. Publish five to ten 500 word articles every day and see the traffic flowing. People are interested in knowing about everything related to the Coronavirus. This is a good time to look up government sources, Reuters and different news publications and collate them all in one place. Once you get decent site metrics and traffic, you can earn income through Ad displays, guest posting, and other ways. 2. Take up Cryptocurrency trading in a major way- Did you know that you could easily earn hundreds of dollars every week by just trading cryptocurrencies? With the rise of cryptocurrency trading platforms, you can easily become a trader. All you need to do is open account and start trading. The technologically advanced software of the platform is going to guide you when it comes to making the best trades. By investing a small sum of money, going for low-risk trades initially, you can become a seasoned and experienced cryptocurrency trader in no time. 3. Get paid by signing up for Surveys and Options Sites- There are many survey sites, businesses and companies, which pay up to $10 USD per survey. This is a great sum of money when you consider that you can easily do a minimum of five surveys per day. This is not only going to help you earn, but also explore new opportunities. Big businesses work with market research firms to find out about the opinions of consumers. By signing up to such platforms, becoming part of interviews and focus group discussions, you can earn close to $3000 USD per month. 4. Food or Grocery delivery agent in your neighborhood- Almost all nations around the world have exempted online companies from the lockdown. This means that these companies are hiring aggressively as more and more people are ordering things while sitting at home. If you have a bike, you can easily sign up with one of the major players in your neighborhood and start delivering to people. This is not only very profitable now, but also very humane. You are going to help someone get their medicines and other essentials on time. 5. Start your own Freelance Gig- If you are good at writing, start bidding for content writing jobs on freelance websites. If you are good at cooking, you can start your own food delivery gig. No matter what your passion, you can always make it into a fully income-generating opportunity. As more and more companies are looking to cut costs by firing people, they are not going to stop their operations altogether. Approach them as a freelancer and offer your services for an attractive fee. You will be surprised to see the results of your outreach. Conclusion In this article, we have listed five great income-earning opportunities for people who have been laid off because of the Coronavirus. All these opportunities do require time and effort. However, if you are able to do them right, you will see cash flowing into your account. Can you think of some similar opportunities to earn cash? Let us know in the comments section below. Read also: The Top Benefits of Using an Insurance Broker Is an online degree in business management worth it?

Some Facts You Need to Know About Rainwater Harvesting

The practice of rainwater harvesting, also known as roof water harvesting, involves setting up systems that allow any rainwater that falls on roofs to flow to rainwater collection tanks and not on the ground. The rain stored in tanks can then be used for a few chores that require the use of water, like gardening and driveway cleaning. While rain is clean, rainwater that’s already in the tank is generally not recommended for use in tasks like handwashing, dishwashing, and clothes washing. Drops pick up dust and other impurities when they land on roofs. In urban locations, it’s worse because drops pick up impurities whilst still on the way down. As such, rain in tanks should be further purified to become suitable for more chores and important tasks. That said, rainwater harvesting can cost much in terms of time and money. Despite all the effort and money needed to get the most out of a rainwater harvesting system, having one in your home is still better than having none. Here are the benefits of having a rainwater storage tank in your property. Benefits Of Rainwater: You Save Money If you live in an area that gets a lot of rain each year, a system that’s properly set up will allow you to save significant a good amount of money on water each month. Remember that you pay for every liter of water that is sprayed out a garden hose. You Help Prevent the Depletion of Local Water Supply Water that flows to the taps of houses comes from underground sources and surface bodies of water. If more people use water supplied by the utility companies, time will come when there won’t be enough for all. Thus, by building your own rainwater collection system, you help prevent shortages. You Help Save Energy Also, it goes without saying that water from underground and surface sources isn’t 100% safe for human consumption. It has to be filtered or cleaned using energy-intensive procedures. Thus, by building your own rainwater collection system, you take part in lessening the energy consumption involved in the filtering of surface- and underground-sourced water. You Help Prevent Flooding and Erosion in an Area The practice of rainwater harvesting can reduce erosion and flooding near downspouts. It also helps in controlling stormwater runoff. When heavy rains come, there is a tendency for stormwater infrastructure to be overwhelmed. When this happens, both sewage and contaminated water will overflow into groundwater. If rain falls onto concrete, asphalt, and other impervious surfaces, it won’t go into the ground. Because it does not go into the ground, it cannot help replenish groundwater. When it flows across man-made structures like parking lots, it will pick up pollutants. This will eventually reach the water supply. With rainwater harvesting, you can reduce how much water adds to runoff. 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Distribution system Transports water from containers to parts of the home where water will be needed. Options include gravity systems or pumps. How to Set the System Up The first step is to evaluate the site. Determine where on the premises the rain pools, flow and drains. It’s also important to determine your property’s exact size, boundaries, and the exact location of electric and plumbing lines. From there, you can determine where to place the tank. Next, determine the required components for the system. Consider tank location, tank size, collection surface size, treatment methods, and preferred distribution method. You may need to consult a professional rainwater harvesting system(rainwater collection system) installers for this step. Once you have determined the components your system needs to have, as well as the exact locations of these components, the next step is selecting an installation expert. Make sure the chosen installation expert is knowledgeable, experienced, and licensed. After the installation, make sure to ask the installer the best ways to keep the system clean and functional at all times. This way, your system can last several decades in your place. Read More: 4 Lessons Content Marketers Can Learn From E-Learning Courses How To Start Trading On The Stock Market And Profit? 5 Questions To Ask Yourself While Finalizing An E-Learning Platform For Quality Education Google Maps Marketing: Guides On How To Boost Brand Advantage

Cloud-Based Call Centers Vs. On-Premises Call Centers